Privacy
Privacy notice
This notice explains how Koudhai LLC handles personal information through mypetclub.pet, the merchant dashboard, and MyPet Club. MyPet Club is a product and service brand of Koudhai LLC.
Who is responsible
Koudhai LLC is responsible for information used to operate this public website, manage merchant accounts and contracts, bill its fees, communicate about its business, secure the platform, prevent fraud, and comply with law.
When a participating pet-care merchant uses MyPet Club to serve its customers, that merchant controls the customer relationship and the reasons customer and pet information is used. Koudhai LLC generally processes that information for the merchant as its service provider or processor. The merchant’s own notice and customer terms also apply.
Information we collect
- Contact and business details you provide, such as name, business, role, email, phone, and messages.
- Merchant account, team, permission, authentication, onboarding, billing, and support information.
- Customer account and pet-profile information entered into a participating merchant’s app.
- Membership, order, price, payment-reference, reward, offer, referral, refund, dispute, and fulfillment records.
- Communication choices, campaign delivery, and push-subscription information.
- Device, browser, request, approximate location derived from IP address, security, diagnostic, and usage information.
Stripe handles full payment-card and bank-account details. MyPet Club stores payment references and transaction facts, not full card or bank-account numbers.
How we use information
We use information to provide and support accounts, merchant apps, memberships, purchases, rewards, offers, referrals, QR fulfillment, and reporting; authenticate users and enforce permissions; isolate merchant tenants; prevent abuse; reconcile payments and refunds; deliver requested messages; onboard merchants; improve reliability and features; administer contracts and billing; and meet legal obligations.
How we disclose information
We disclose information to the merchant whose app you use and its authorized staff; to providers needed to host, secure, monitor, communicate, and process payments for the service; to professional advisers under appropriate duties; to authorities when legally required or reasonably necessary to protect rights and safety; and in a financing, merger, reorganization, or sale subject to appropriate protections.
We do not sell personal information for money, use third-party advertising pixels, or use personal information for cross-context behavioral advertising. Our current providers are listed on the Subprocessor Schedule.
Analytics and browser technology
We use essential authentication, security, and app-storage technology. On the public site, Cloudflare Web Analytics provides aggregate traffic measurement without using advertising cookies. Sentry helps us identify reliability problems and records limited funnel stages such as a page visit, section view, or call-to-action click with an anonymous session identifier. We do not send inquiry text, form contents, or payment details in those funnel events.
Marketing
Transactional messages concern accounts, authentication, purchases, memberships, security, or an existing relationship. Marketing messages are handled separately where offered. You may opt out of MyPet Club marketing email through its unsubscribe method or by contacting us. Merchant marketing is controlled by the relevant merchant. Opting out of marketing does not stop necessary transactional or security messages.
Retention
We keep information only as long as reasonably needed for the account or merchant relationship, the purposes described above, merchant instructions, security and fraud prevention, financial reconciliation, disputes, backups, and legal obligations. When information is no longer needed, we delete or de-identify active data and allow protected backup copies to expire through their normal lifecycle. We may retain minimized records when required by law or necessary for a legal claim.
Security
We use administrative, technical, and organizational safeguards designed for the nature of the information. No system can be guaranteed completely secure. Report a suspected vulnerability to security@mypetclub.pet without including sensitive personal information in the first message.
Your choices and privacy rights
Depending on applicable law, you may request access, correction, deletion, or portability; object to or restrict certain uses; withdraw consent; or appeal a denied request. If your request concerns a merchant app, contact that merchant first because it controls the customer relationship. You may also email privacy@mypetclub.pet. We may verify identity and authority before acting and will not discriminate against you for exercising applicable privacy rights.
International use
Our providers may process information in the United States and other countries. Where applicable law requires a transfer safeguard, we and the relevant merchant will use an available lawful mechanism. The service is initially offered to U.S. merchants; a merchant should not launch it in another jurisdiction without first confirming the required notices and agreements with us.
Children
MyPet Club is intended for adults and is not directed to children under 13. Accounts and purchases require a person who is at least 18 and able to enter a contract. If we learn that personal information was collected from a child contrary to this policy, we will take appropriate steps to delete it.
Changes and contact
We will post changes with a new effective date and provide additional notice when required. For a privacy request or appeal, email privacy@mypetclub.pet or write to Koudhai LLC, 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, USA.